Frequently Asked Questions

Terms & Conditions for full details.' }, { question: 'How do I initiate a return?', answer: 'To initiate a return, please contact our customer support team with your order number and the reason for the return. They will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your product back. Returns without an RMA number may not be processed.' }, { question: 'When can I expect my refund?', answer: 'Once your returned items are received and inspected, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your bank statement, depending on your bank\'s processing times.' }, { question: 'What if I received a damaged or incorrect item?', answer: 'In the rare event that you receive a damaged, defective, or incorrect item, please contact us immediately (within 48 hours of delivery) with photos of the item and packaging. We will arrange for a replacement or a full refund, including any return shipping costs, at no additional charge to you.' } ], 'Account Questions': [ { question: 'Do I need an account to place an order?', answer: 'No, you can place an order as a guest without creating an account. However, creating an account offers several benefits, including faster checkout, the ability to view your order history, track current orders, and manage your shipping addresses and payment methods for future purchases.' }, { question: 'How do I create an account?', answer: 'To create an account, click on the "Account" or "Sign Up" link usually found in the header of our website. You will be prompted to enter your email address and create a password. Once registered, you can start enjoying the benefits of being a Pureenia customer.' }, { question: 'I forgot my password, what should I do?', answer: 'If you\'ve forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you a link to reset your password. Please check your spam folder if you don\'t receive the email within a few minutes.' }, { question: 'How can I update my account information?', answer: 'You can update your personal details, shipping addresses, and payment information by logging into your Pureenia account. Navigate to the "My Account" section, where you\'ll find options to edit your profile. Remember to save any changes you make.' }, { question: 'Is my personal information secure?', answer: 'Yes, Pureenia Ltd. takes your privacy and data security very seriously. We use advanced encryption and security protocols to protect your personal and payment information. For more details on how we handle your data, please review our Privacy Policy.' } ] } }" class="max-w-4xl mx-auto">