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Important Information Before Checkout
Shipping & Delivery
Pureenia Ltd. offers reliable and efficient shipping services across the United Kingdom. We aim to dispatch all orders within 1-2 business days. Standard delivery typically takes 3-5 business days, while expedited options are available at an additional cost. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances. We partner with trusted carriers to ensure your products arrive safely and promptly.
You will receive a tracking number via email once your order has been shipped, allowing you to monitor its progress until it reaches your doorstep. For international shipping inquiries, please contact our customer service team at [email protected].
Returns & Refunds
Your satisfaction is our priority. If you are not completely happy with your Pureenia purchase, you may return the item(s) within 30 days of receipt for a full refund or exchange. Items must be unused, in their original packaging, and in resalable condition. Please include your proof of purchase with the return.
To initiate a return, please visit our Contact Us page or email us at [email protected]. Our team will guide you through the process. Refunds are typically processed within 5-7 business days after we receive the returned items. Shipping costs are non-refundable unless the return is due to an error on our part.
Need Assistance?
Our dedicated customer service team is here to help with any questions regarding your order, products, or our policies. Feel free to reach out to us!